Bunch

Need to update your payment card or wondering if Direct Debit is available? Here’s everything you need to know.

How can I update my payment card?

When will I receive my final bill?

Why haven't I received my invoice this month?

How Bunch calculates your monthly payment, what happens in your first month, why payments may go up or down (usage reviews, price-cap updates on SVT, service changes, housemate changes), and…

Monthly payments and why they change

If you're struggling to pay your bill, we’re here to help with support options like payment plans or account reviews.

Payment Plan

Find out when Bunch collects your monthly payment, how it's processed, and what happens if your property hasn’t fully switched to Bunch yet.

When will my monthly payment be taken and how is it processed?

We've reduced our late payment fee to £15 & made the policy clearer, it now only applies after multiple failed attempts and a grace period.

Updated Late Payment Fee Policy

You can make payments quickly and securely through your Bunch Customer Portal. This makes it quick and easy to clear any outstanding balance on your account.

How do I make a payment?

How unlimited energy plans at Bunch are billed, what a fixed monthly quote means, why usage isn’t monitored for billing, and why there are no pro-rata credits, refunds, or end-of-month…

Unlimited energy accounts

If your monthly payment has gone up, it’s usually because your home is now set up as electricity-only, fewer bill payers are registered, or your energy use is higher than…

Why your monthly payment has increased

Explains what your initial payment covers and why it may be higher than your regular monthly charge.

Initial payment amount

If you need extra help beyond what we can provide directly, there are several trusted third-party organisations that offer free, impartial and confidential advice.

Free and independent third-party support

Billing & Payments 

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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