Bunch

Need to update your payment card or wondering if Direct Debit is available? Here’s everything you need to know.

How can I update my payment card?

When will I receive my final bill?

Why haven't I received my invoice this month?

Find out why your monthly payment has changed — from usage reviews to tariff types and price cap updates, we explain it all.

Why has my monthly payment increased?

If you're struggling to pay your bill, we’re here to help with support options like payment plans or account reviews.

Payment Plan

Find out when Bunch collects your monthly payment, how it's processed, and what happens if your property hasn’t fully switched to Bunch yet.

When will my monthly payment be taken and how is it processed?

We've reduced our late payment fee to £15 & made the policy clearer, it now only applies after multiple failed attempts and a grace period.

Updated Late Payment Fee Policy

You can payments quickly and securely through your Bunch Customer Portal. This makes it quick and easy to clear any outstanding balance on your account.

How do I make a payment?

Billing & Payments 

Find answers and get help from Intercom Support and Community Experts

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