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Updated Late Payment Fee Policy

We've reduced our late payment fee to £15 & made the policy clearer, it now only applies after multiple failed attempts and a grace period.

Updated over a week ago

We’ve updated our late payment fee policy to make it fairer and more transparent for everyone.

From June 2025, the previous £20 late fee has been reduced to a one-time £15 fee, and it will only be applied in specific situations.

Here’s how it works:

  • Your payment fails

  • We’ll reattempt to take payment from your account three times.
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  • If payment still isn’t received, we’ll give you a grace period to make the payment.
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  • If no payment is made during this time, a £15 late fee will be applied.
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  • This fee is only charged once per missed payment cycle — even if you miss payments across multiple months.
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For example:

If you miss payments in months 3, 4, and 5, you’ll still only be charged one £15 fee, not one for each month.

We’ve made this change to ensure you’re not placed under unnecessary financial pressure.

If you’re having any trouble making a payment, please get in touch — we’re here to help.

Updated version

To ensure our approach is fairer and more transparent, we’ve updated our late payment fee policy. From June 2025, the previous £20 late fee will be reduced to £15, and it will only apply in specific circumstances.

What’s Changing

  • Reduced Fee: The late fee has been lowered from £20 to £15.
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  • One-Time Charge: This fee is only charged once per account in any 12-month period — even if multiple payments are missed.
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How It Works

  1. We will automatically attempt to collect payment on three separate occasions:

  • Attempt 1 – Day 1
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  • Attempt 2 – Day 3
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  • Attempt 3 – Day 6

2. If payment is still not received:
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  • A Late Payment Fee Warning Letter will be sent on Day 7.

  • A grace period will be provided to allow time for payment.
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3. If no payment is made by Day 21:
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  • A £15 late payment fee will be applied.
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  • A Late Payment Fee Confirmation Letter will be issued.
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Example

If you miss payments in Month 3, Month 4, and Month 5, you will still only be charged one £15 fee across the 12-month period — not one fee per month.

Need Support?

We understand that things can get difficult. If you’re struggling to make a payment, please get in touch — we’re here to help.

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