Login and Navigation
For help accessing your customer portal, see How can I access my customer portal?
When you log in to the portal, you’ll see a navigation pane on the left-hand side with the following options:
Home
When you log in, you’ll land on the Home page. This gives you an at-a-glance view of your account and a button to take you straight to your active services.
The Go to Services button takes you directly to your list of services, where you can view details or submit readings.
Alternatively, you can select Services in the left-hand menu
Services
The Services section is where you’ll find everything related to your utilities — for example, Electricity, Gas, Water, Broadband, or TV Licence.
Each service is shown as a clickable tile that expands to display details such as your usage.
Only the services you’re currently using appear here, keeping your dashboard clean and relevant.
In this example, the customer has ordered all five services that Bunch offers:
🛠️ We're still fine-tuning here. Most of it's live, and we're working to make it even better.
Gas and Electricity
Your Gas and Electricity tiles link to detailed service pages. These include:
A usage graph showing your cumulative consumption over time.
A section to submit a meter reading.
For information on submitting a meter reading, see:
Payments
The Payments section is where you can manage your ongoing payments and view your payment history.
You will see your outstanding balance when there is debt on your account.
Make a secure one-off payment to clear an outstanding balance or usage debt.
Review your payment history, including past transactions.
For more information about payments, see How do I make a payment?
Documents
The Documents section lets you view key files from Bunch and upload your own tenancy-related paperwork. Newest files appear first.
Bunch documents
This area contains important files we’ve added for you (for example, your Bunch contract or broadband contract, where applicable). You can view or download these files. You won’t be able to add, replace or delete items in this area.
Why you might not see a specific contract
If we’ve emailed you a contract, you’ll also find a copy in your portal. If we haven’t sent you a contract before, there won’t be one to view — and that’s normal for some existing customers.
Some contract types aren’t issued via our portal, so you won’t see them here (for example, standard variable tariff (SVT) contracts).
Broadband contracts do not appear for all broadband providers.
Your documents
Use this area to upload and manage your own files (for example: broadband bill, council tax bill, energy bill, water bill, tenancy agreement, moving-out documents, or other). You can view, download, replace or delete your own files at any time.
Uploading a new document
Select Upload new document.
Choose the document type (for quick reference later).
Pick your file and select Upload document.
Accepted formats & size: PDF, JPG or PNG up to 10MB.
Replacing or deleting a file you uploaded
Open the file to its View page, then choose Replace to upload a newer version (this removes the old one) or Delete to remove it. You’ll be asked to confirm deletions.
If you need to upload a new tenancy agreement, delete the existing one first or use Replace.
Account Details
The Account Details section allows you to:
View your customer information, such as your supply address, email address, and account number.
Update your email address.
Change your account password.
At the bottom, is a section called Requests & Forms where you can:
Request a renewal.
Request a payment plan.
Request a cancellation.
