Login and Navigation
For help accessing your customer portal, see How can I access my customer portal?
When you log in to the portal, you’ll see a navigation pane on the left-hand side with the following options:
Home
When you log in, you’ll land on the Home page. This gives you an at-a-glance view of your account and a button to take you straight to your active services.
The Go to Services button takes you directly to your list of services, where you can view details or submit readings.
Alternatively, you can select Services in the left-hand menu
Services
The Services section is where you’ll find everything related to your utilities — for example, Electricity, Gas, Water, Broadband, or TV Licence.
Each service is shown as a clickable tile that expands to display details such as your usage.
Only the services you’re currently using appear here, keeping your dashboard clean and relevant.
In this example, the customer has ordered all five services that Bunch offers:
🛠️ We're still fine-tuning here. Most of it's live, and we're working to make it even better.
Gas and Electricity
Your Gas and Electricity tiles link to detailed service pages. These include:
A usage graph showing your cumulative consumption over time.
A section to submit a meter reading.
For information on submitting a meter reading, see:
Payments
The Payments section is where you can manage your ongoing payments and view your payment history.
You will see your outstanding balance when there is debt on your account.
Make a secure one-off payment to clear an outstanding balance or usage debt.
Review your payment history, including past transactions.
For more information about payments, see How do I make a payment?
Account Details
The Account Details section allows you to:
View your customer information.
Change your account password.
