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Managing your electricity meter readings with Bunch

How to take your reading, where to submit it, how to manage a dual-rate meter & what to expect if anything doesn’t look right on your bill.

Updated over 3 weeks ago

🔌 What Electricity Reading Should I Submit?

Submit the reading measured in kilowatt-hours (kWh) — this is your actual usage.

  • If your meter has a cycle, scroll, or display button, press it to view the current reading.

  • You only need the whole number before the decimal point.

  • Avoid submitting readings labeled:

    • “Used Since Last Bill”

    • “Estimated”

    • “Total kWh Used”

🌓 Submitting Dual-Rate (Day/Night) Readings

If your meter shows two separate readings — typically labeled Rate 1 / Day and Rate 2 / Night — you should submit both values.

Can’t see both fields in the Bunch Portal?
If you're only able to enter one reading:

  • It may mean your meter type hasn’t been correctly recorded in our system.

  • In this case, email us at [email protected] or call 0333 358 3377, letting us know you have a dual-rate meter.

Once we’ve updated your meter type, you’ll be able to submit both readings directly via the portal each month — no photo needed.

Need to submit now?
If it’s urgent, you can:

  • Take a clear photo of your meter showing both readings and your meter serial number.

  • Email it to [email protected] and we’ll update it for you manually.

📲 How to Submit a Reading in the Bunch Portal

  1. Log in to the Bunch Portal.

  2. Navigate to Meter Readings.

  3. Enter your electricity reading(s).

  4. Upload a clear photo of your meter — this helps us validate the reading if needed.

⏰ When to Submit a Reading

To avoid estimated bills, submit a reading:

  • Once a month

  • At the start of your tenancy

  • When you move out

  • If you’re challenging a bill

🧾 Why Your Bill Might Not Match Your Reading

There are a few reasons why your bill may not match the reading you submitted:

  • The supplier may have used an estimated opening reading if no actual reading was submitted at the start.

  • There may have been a delay in receiving your reading, and a bill was issued using old data.

  • Your submission may differ from what the supplier accepted.

📸 Uploading a photo of your meter helps prevent these issues and supports any billing queries.

📎 Photo Submission Tips

  • Make sure the full screen is visible, in focus, and not blocked by glare.

  • Submit readings for the correct address and meter (check the serial number).

  • For dual-rate meters, ensure both readings are clearly visible.

🆘 Need Help?

If you're unsure which reading to submit, can’t upload both readings, or think your bill is incorrect:

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