How to View and Submit an Electricity Reading in the Portal
Log in to the Bunch Portal.
Navigate to Services → Select the Electric tile → Select Submit Reading.
You will see a list of your previously submitted readings, along with the date and value.
The Type column indicates which readings were estimated and which were actual.
Enter your Meter Reading and the Reading Date.
Upload a clear photo of your meter — this helps us validate the reading if needed.
By changing the Reading Date, you can submit readings taken up to 12 months ago.
What Electricity Reading Should I Submit?
Submit the reading measured in kilowatt-hours (kWh) — this is your actual usage.
Accurate readings ensure your bills reflect actual energy usage, avoiding reliance on industry estimates like Expected Annual Consumption (EAC), which may not represent your real consumption.
If your meter has a cycle, scroll, or display button, press it to view the current reading.
You only need the whole number before the decimal point.
Avoid submitting readings labeled:
“Used Since Last Bill”
“Estimated”
“Total kWh Used”
Submitting Dual-Rate (Day/Night) Readings
If your meter shows two separate readings — typically labeled Rate 1 / Day and Rate 2 / Night — you should submit both values.
Can’t see both fields in the Bunch Portal?
If you're only able to enter one reading:
It may mean your meter type hasn’t been correctly recorded in our system.
In this case, contact us letting us know you have a dual-rate meter.
Once we’ve updated your meter type, you’ll be able to submit both readings directly via the portal each month — no photo needed.
Alternatively, consider installing a smart meter. Smart meters automatically submit readings to your energy provider, ensuring seamless and accurate billing without manual input.
When to Submit a Reading
To avoid estimated bills, submit a reading:
Once a month
At the start of your tenancy
When you move out
If you’re challenging a bill
Submitting readings on or close to the final day of each month is recommended to better align with your billing cycle and reduce discrepancies.
Why Your Bill Might Not Match Your Reading
There are a few reasons why your bill may not match the reading you submitted:
The supplier may have used an estimated opening reading if no actual reading was submitted at the start.
There may have been a delay in receiving your reading, and a bill was issued using old data.
Your submission may differ from what the supplier accepted.
Additionally, Estimated Annual Consumption (EAC) models may be used to estimate bills when meter readings are unavailable. These estimates rely on factors like property size, location, and historical usage, but could differ from actual consumption.
Uploading a photo of your meter helps prevent these issues and supports any billing queries.
Photo Submission Tips
Make sure the full screen is visible, in focus, and not blocked by glare.
Submit readings for the correct address and meter (check the serial number).
For dual-rate meters, ensure both readings are clearly visible.