How to View and Submit an Electricity Reading in the Portal
You can view and manage your readings in the Bunch Portal.
Log in to the Bunch Portal.
Navigate to Services → Select the Gas tile → Select Submit Reading.
You will see a list of your previously submitted readings, along with the date and value.
The Type column indicates which readings were estimated and which were actual.
Enter your Meter Reading and the Reading Date.
Upload a clear photo of your meter showing the full meter display and the MSN (Meter Serial Number) — this helps us validate the reading if needed.
By changing the Reading Date, you can submit readings taken up to 12 months ago.
Which Gas Reading Should I Use?
When submitting your gas meter reading, always use the VOLUME value.
Typically shown in cubic meters (m³) or cubic feet (ft³).
Often appears as a number with a decimal point (e.g., 04567.123).
Only enter the numbers before the decimal point — ignore decimals or red digits.
Do not use readings labeled:
“Used Since Bill”
“Estimated”
“kWh”
When Should I Submit a Reading?
To avoid estimated billing, we recommend submitting a gas meter reading:
At least once a month
When you move in or out of a property
At the start of your contract
If there’s a billing issue
Tips for Submitting Photos
When you upload a photo of your meter:
Make sure the entire display is visible, including the MSN (Meter Serial Number).
Ensure the image is clear and in focus.
Avoid glare or shadows.
Only submit a photo from your current property (not a previous address).
Do I Need to Do Anything After Uploading a Reading?
Normally, no. Once your reading is successfully uploaded, we’ll use it to update your billing and keep your account accurate.
What if My Gas Reading is Declined?
Sometimes, a submitted reading may be declined if it appears incorrect or outside the expected range. If this happens:
Check your entry — make sure you used the volume reading and entered only the numbers before the decimal.
Submit a clear photo showing both the full display and the MSN.
If the issue continues, contact Bunch Customer Support so we can review and validate your reading.