🔢 Which Gas Reading Should I Use?
When submitting your gas meter reading, always use the VOLUME value.
Typically shown in cubic meters (m³) or cubic feet (ft³).
Often appears as a number with a decimal point (e.g., 04567.123).
Only enter the numbers before the decimal point — ignore decimals or red digits.
Do not use readings labeled:
“Used Since Bill”
“Estimated”
“kWh”
📲 How to View and Submit Gas Readings
You can view and manage your readings in the Bunch Portal.
Go to the Meter Readings section.
You’ll see all previously submitted readings, along with the date and value.
To submit a new reading:
Log into the Bunch Portal.
Go to Meter Readings.
Enter the current volume reading (numbers before the decimal point).
Upload the clear photo showing the full meter display and the MSN (Meter Serial Number).
⏰ When Should I Submit a Reading?
To avoid estimated billing, we recommend submitting a gas meter reading:
At least once a month
When you move in or out of a property
At the start of your contract
If there’s a billing issue
📎 Tips for Submitting Photos
When you upload a photo of your meter:
Make sure the entire display is visible, including the MSN (Meter Serial Number).
Ensure the image is clear and in focus.
Avoid glare or shadows.
Only submit a photo from your current property (not a previous address).
✅ Do I Need to Do Anything After Uploading a Reading?
Normally, no. Once your reading is successfully uploaded, we’ll use it to update your billing and keep your account accurate.
⚠️ What if My Gas Reading is Declined?
Sometimes, a submitted reading may be declined if it appears incorrect or outside the expected range. If this happens:
Check your entry — make sure you used the volume reading and entered only the numbers before the decimal.
Submit a clear photo showing both the full display and the MSN.
If the issue continues, contact Bunch Customer Support so we can review and validate your reading.