Your contract is due for renewal at the end of your current 12-month term.
If you’re eligible, you can renew in the Bunch Customer Portal during the final 49 days of your contract.
If you’re not eligible (or you don’t see the option), you can still renew via the instructions we send / by contacting the team.
What happens before your contract ends?
We’ll send you an email 42 days before your contract ends
The email will include:
• Renewal instructions
• A link to book a callback with our team
• Details on your renewal options
If you’re eligible, a Renew option will also appear in your Customer Portal during the final 49 days of your contract.
Renew in your customer portal
For a guide to our customer portal see here.
This option is available for eligible customers in the final 49 days of a current fixed contract.
If you don’t see the renewal option, follow the email instructions or contact our team.
Any tenant in the household can start the renewal.
Once someone starts the process, all tenants will get an email to review the renewal.
After this first tenant accepts the terms, the selected services are locked for everyone else. Each tenant must still complete the renewal flow and accept the terms individually.
Step 1 — Start your renewal
Log in to your portal and go to Home.
In the Actions area, select Get renewal. This may take a moment to load.
Step 2 — Select your services
Your property/household details and personal details will be pre-filled.
Where possible, services/products from your current contract will be preselected.
You can add or remove services at this stage (and pick an alternative if something is no longer available).
Some details are review-only during renewal (for example, address and bill payer details). If you need to change these, you’ll need to speak to the Bunch team.
Your renewed contract start date is set automatically to 1 day after your current contract ends.
Step 3 — Personal information
Review your personal info.
If you’re on the Priority Services Register (PSR) (or need to add/update PSR info), you can do that here.
Step 4 — Terms & conditions
Review your payment schedule.
You’ll be emailed a copy of your pre-contract info at this stage.
You won’t need to re-enter payment details — just tick to accept the terms and select Accept and continue.
Step 5 — Complete
Confirmation that your renewal is complete, plus a summary.
Want to renew early?
If you’re outside the final 49 days (or you don’t see the portal option), contact our Loyalty team at 0333 358 3377.
What if you don’t renew?
If you don’t renew before your contract ends, you’ll move to a Standard Variable Tariff (SVT).
SVT rates are not fixed and can change throughout the year.
Can I get a fixed rate?
Yes — we’ll also offer you a new fixed 12-month tariff to keep your rate locked in for the next year at your property.