Bunch

Explains how your gas/electricity supply is switched to Bunch’s preferred energy supplier, typical delays (address mismatches and supplier objections), what evidence to send, how to track progress, and when energy…

Switching your energy to Bunch

Explains what your unit rate (per kWh) and daily standing charge are, how fixed tariffs work at Bunch, when SVT may apply, and where to find your exact rates.

Tariffs, unit rates and standing charges

What to do if your gas or electricity stops working, including emergency contacts, quick checks, and when to call Bunch.

Handling off-supply issues and energy emergencies

Guide to split billing for shared households, covering how charges are divided, why totals vary, and how to check your share.

Split billing and different amounts in shared homes

How to identify your current gas and electricity suppliers, access MPAN or MPRN details, and contact suppliers when moving or switching.

Find and contact your current energy supplier

Reducing energy use can help avoid end-of-contract charges—especially if you're only slightly over your allowance. Here's how to cut back.

Can I Reduce My Energy Usage to Avoid Extra Charges?

For Energy customers who receive a bill from another supplier while switching to Bunch or moving home. Explains why this happens, what you’re liable for, what evidence to send, who…

Bills from other energy suppliers during a switch or move

Average UK energy bills are high, but with Bunch you can track usage, split costs, and keep payments stress-free

What’s the Average UK Energy Bill?

Standard Variable Tariffs (SVTs) for Gas and Electricity — Rates by Region

Standard Variable Tariffs — from 1 October 2025

How to correct your Bunch account if it wrongly includes gas, with steps for verification and payment adjustment.

Correcting electricity-only properties that were set up with gas

Explains how to cancel your Bunch energy supply and switch to another supplier, what happens between cancellation and takeover (including SVT), what evidence to provide, how your final bill is…

Switching your energy away from Bunch

Energy 

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.