Sometimes, your Bunch package might include gas and electricity (dual fuel) by default, even if your property is electricity-only. This is usually based on initial setup information or national database listings.
What to do to correct it
Step 1: Check whether you genuinely have no gas supply
Use these quick checks:
No gas meter on site
Look in internal cupboards, under-stairs, external meter boxes, communal cupboards. If you can’t find a gas meter, it’s a strong sign you’re electricity-only.
No MPRN on any paperwork
Gas accounts use an MPRN. If you only ever see an MPAN (electricity) and a single meter serial number, you’re likely electricity-only.
Appliances
If you have no gas appliances (e.g., electric hob and electric heating/hot water), that supports electricity-only status.
If you’re unsure, send us photos (see below) and we’ll check the national registrations to confirm.
Step 2: Send us evidence
Please attach:
A clear photo of your electricity meter showing the full meter face and the meter serial number.
A wide shot of the meter cupboard/area so it’s clear there is no gas meter present.
If you’ve received any gas bills/letters from a different supplier, include a copy (helps us challenge erroneous billing).
Your move-in date and, if you have it, your most recent electricity reading.
What we do next
Once we receive your photos/details we will:
Verify electricity-only status
We check industry databases (for MPAN/MPRN) and your photos to confirm there’s no registered gas meter at your address, or that any historic gas record is not active.
Remove gas from your Bunch package
We stop any in-progress gas switch and remove gas from your account.
Adjust and, where applicable, backdate billing
We recalculate your monthly payment to remove the gas element.
If you were billed for gas in error, we’ll credit/refund those charges once the correction is confirmed.
Confirm in writing
We’ll email you a summary of the changes and your updated monthly payment. The first adjusted invoice may be pro-rata if the change lands mid-cycle.
If another supplier is billing you for gas
Sometimes a previous/existing supplier may think your address has gas and issue a gas bill.
What to do:
Check the dates and the meter details on their bill.
Ask them to confirm the MPRN and meter serial they believe is yours.
Tell them your home is electricity-only, provide your photos and move-in date, and ask them to close/rebill the account to £0 for gas.
Share our confirmation once we’ve verified electricity-only status.
Why we can’t call for you: Suppliers only discuss accounts with the account holder. We’ll tell you exactly what to say and can confirm industry data (e.g., there is no active MPRN at your flat).