Emergencies and power cuts
Gas emergency or smell of gas? Leave the property immediately and call 0800 111 999 (National Gas Emergency Service). Do not use naked flames or operate electrical switches.
Power cut in your area? Call 105 (free) to reach your local electricity network operator for updates and fault reporting.
If anyone is in danger, call 999.
Off-supply quick checks
Here are some quick troubleshooting checks you can carry out when your glass or electricity doesn't seem to be working.
Electricity
Is it just you or the whole area?
Street lights off / neighbours out too → likely a network power cut.
Call 105 to reach your local electricity network operator for updates and fault reporting.
Check your consumer unit (fuse box/RCD).
See if a switch has tripped. Reset once. If it trips again, unplug recent appliances and try again.
Smart meter display on?
Note any error codes/messages. Take a clear photo of the meter face and serial number.
Sockets vs lights.
If only part of the home is affected, it’s likely a circuit fault — an electrician may be required.
Gas
If you smell gas, stop here and call 0800 111 999 immediately.
All gas off or just one appliance?
If just one, it may be an appliance fault (e.g., boiler/oven).
Appliance reset
Follow the manufacturer’s safe reset steps. If it fails, contact a Gas Safe engineer.
Smart/traditional meter
Note any error codes and take a clear photo of the meter face and serial number.
When to contact Bunch vs others
Network fault (area-wide): Call 105 (electricity) or 0800 111 999 (gas emergency).
Appliance/fuse issue inside your home: An electrician or Gas Safe engineer will be needed.
Meter/data problem or you’re unsure: Contact Bunch — we’ll help check the supply status and next steps.
What to send us
Please include the following when you contact us:
Meter photo showing the full meter face and serial number.
Your most recent meter reading (if you can get one).
A short note on what’s not working, when it started, and whether neighbours are also affected.
Any error codes/messages shown on a smart meter or in-home display.
Out-of-hours help
We’re available Mon–Fri, 9am–5pm.
After 5pm, call 0333 358 3377 for emergency contact details.