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Handling off-supply issues and energy emergencies

What to do if your gas or electricity stops working, including emergency contacts, quick checks, and when to call Bunch.

Emergencies and power cuts

  • Gas emergency or smell of gas? Leave the property immediately and call 0800 111 999 (National Gas Emergency Service). Do not use naked flames or operate electrical switches.

  • Power cut in your area? Call 105 (free) to reach your local electricity network operator for updates and fault reporting.

If anyone is in danger, call 999.

Off-supply quick checks

Here are some quick troubleshooting checks you can carry out when your glass or electricity doesn't seem to be working.
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Electricity

  1. Is it just you or the whole area?

    • Street lights off / neighbours out too → likely a network power cut.

    • Call 105 to reach your local electricity network operator for updates and fault reporting.

  2. Check your consumer unit (fuse box/RCD).

    • See if a switch has tripped. Reset once. If it trips again, unplug recent appliances and try again.

  3. Smart meter display on?

    • Note any error codes/messages. Take a clear photo of the meter face and serial number.

  4. Sockets vs lights.

    • If only part of the home is affected, it’s likely a circuit fault — an electrician may be required.
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Gas

If you smell gas, stop here and call 0800 111 999 immediately.

  1. All gas off or just one appliance?

    • If just one, it may be an appliance fault (e.g., boiler/oven).

  2. Appliance reset

    • Follow the manufacturer’s safe reset steps. If it fails, contact a Gas Safe engineer.

  3. Smart/traditional meter

    • Note any error codes and take a clear photo of the meter face and serial number.

When to contact Bunch vs others

  • Network fault (area-wide): Call 105 (electricity) or 0800 111 999 (gas emergency).

  • Appliance/fuse issue inside your home: An electrician or Gas Safe engineer will be needed.

  • Meter/data problem or you’re unsure: Contact Bunch — we’ll help check the supply status and next steps.

What to send us

Please include the following when you contact us:

  • Meter photo showing the full meter face and serial number.

  • Your most recent meter reading (if you can get one).

  • A short note on what’s not working, when it started, and whether neighbours are also affected.

  • Any error codes/messages shown on a smart meter or in-home display.

Out-of-hours help

We’re available Mon–Fri, 9am–5pm.

After 5pm, call 0333 358 3377 for emergency contact details.

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