Bunch

A step-by-step guide to setting up your broadband and Wi-Fi with Bunch, including router installation and engineer visit details.

Setting up your broadband with Bunch

Tips and fixes to improve Wi-Fi coverage, troubleshoot weak signals, and check broadband speeds for the best home connection.

Improving Wi-Fi coverage and understanding broadband speeds

Instructions for returning your broadband router within 21 days of cancellation, including return address and postage guidance.

Returning your broadband router

Guide to broadband activation, delivery and installation changes: appointment windows, how to move a visit, and how to track or rearrange your router.

Broadband activation, delivery, and installation changes

A step-by-step guide to setting up a temporary Wi-Fi connection using a 4G dongle, while you await your router installation.

Setting up temporary Wi-Fi with a data dongle

Information on claiming broadband refunds for installation delays, service issues, or billing errors.

Broadband refunds and compensation guidelines

How to remove, upgrade, or downgrade your broadband plan, what to do if your chosen option isn’t available, and when to contact support.

Changing or upgrading your broadband

Broadband

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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