Refunds for Delayed Installation
If your broadband installation is delayed by 2 months or more from your contract start date, we can issue a full household refund for the period you were without service.
We will confirm the refund amount with you before processing. Once you confirm your acceptance, the refund will be issued promptly to your household’s payment method.
Refund Timeframes and Conditions
Refunds are processed only after confirmation from you that you accept the resolution.
Once agreed, refunds are issued promptly - usually within 10 working days.
Refunds will be made to the same payment method registered to your Bunch account.
You must raise refund requests within a reasonable timeframe of the issue occurring so we can investigate effectively.
Other Broadband Refunds
Refunds may also be considered in exceptional cases where:
The broadband service was not provided as agreed.
You were billed incorrectly for broadband.
Service was removed before the contract start date due to availability issues.
All refund requests are reviewed on a case-by-case basis and require supporting details.
How to Request a Refund
Contact our Customer Support team with your:
Property address
Account reference number
Details of the issue and any supporting evidence