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Common Questions

Here is our complaints process and how you can submit your complaint.

Complaints

Important Customer Update

Cancellations

Need to request a refund? This guide explains our refund policy, including what’s eligible, how to submit a request, and how long it takes to receive your money back. Clear, simple steps to help you get sorted quickly.

Refund Policy

Everything you need to know if you have received communication from British Gas

Find answers and get help from Intercom Support and Community Experts

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