How to set up my broadband

We have many different broadband contracts with various providers, speeds, and installation timelines so you can choose the broadband option that suits you best.

This includes a 12-month broadband contract rather than the standard 18-month term, so that it aligns with your other utility contracts.

When you receive your WiFi box, we kindly ask you to keep all its contents, including the outer packaging. This is because you'll need to return everything at the end of your contract. If any items are missing when returned, you may be charged a replacement fee.

3. Plug the power supply into a wall socket, then into the rear of the router at point C.

4. Insert the 4G/5G dongle (labelled D) into the USB port at point E on the router.

5. Devices needing a wired connection can be plugged into any of the four yellow sockets (labelled F) on the back of the router. A white Ethernet cable with yellow plugs is included in your kit.

6. Connect wireless devices using the WiFi name (SSID) and password, which are printed on the back of the router and the card supplied (labelled G).

7. The phone adapter (green plus, labelled H) is not used during setup but must be kept and returned with the router.

8. Once these steps are complete, your initial setup is done.

An engineer will visit your property to complete the installation by fitting a socket and connecting your router using the grey DSL cable (labelled I). You’ll receive an SMS or email confirming your appointment.

We do not recommend changing the WiFi password on your router. Doing so can interfere with troubleshooting and remote support, and in some cases may affect service delivery.

If you have a specific reason for wanting to change your password, please call us on 0333 358 3377 and select option 4 to discuss this with a member of our team.