Gallagher Bundle - FAQs

Gallagher Benefits are a complementary feature included with fixed Bunch contracts created from 9 February 2026 onwards. One account is provided per household, for the lead tenant. Provided by Gallagher Group Insurance, they're designed to give you everyday protection and peace of mind, without the hassle of arranging multiple services separately.
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It's one package with three key protections:

Gallagher Benefits are included at no extra cost with fixed Bunch contracts created from 9 February 2026 onwards. Each household gets one account, set up for the lead tenant. It doesn't matter which Bunch services you have — if you're on a fixed contract, you're covered.
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No. Gallagher Benefits come as part of your Bunch membership at no additional cost to you.
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Gallagher Benefits are provided by Gallagher Group Insurance, not by Bunch. Bunch has partnered with Gallagher to offer these benefits as part of your membership, but the services themselves are delivered and managed by Gallagher and their partners.
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Your Online GP and Mental Health Counselling services are active from day 1. Gadget & Phone Cover becomes available once you're past your cooling-off period (from day 15, or your contract start date if sooner).

Here's what you'll see on your portal's Services page on day 1 — Online GP and Mental Health Counselling are live, while Gadget & Phone Cover is not yet active:

Once you're past day 14 (or your contract start date if sooner), all three perks will show as live on your home page:

The Online GP Service gives you 24/7/365 access to a GMC-licensed, practising GP via the app. It covers both physical and mental wellbeing, and the majority of issues can be resolved over the phone.
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One account is set up per household for the lead tenant. The Online GP then covers you and your family. This includes resident children up to age 21 (or up to 25 if in full-time education).
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Yes. If clinically appropriate, your GP can issue a private prescription.
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Yes. If you need further investigation or specialist treatment, the clinician can provide an open private referral letter. Please note that not all patients are eligible to be referred, and you would need to arrange the appointment and funding yourself.
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Yes. Where clinically appropriate, your GP can issue a private fit note.
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You can access the Online GP Service through your Bunch portal. Log in to your portal account, go to Services, and look for the Perks section. From there, click Access service on the Online GP card to get started.
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You'll also find 5 core Gallagher documents (policy details, brochures, and guides) in the Documents section of your portal.
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If you can't find it, please get in touch with us and we'll help.
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No. The Online GP Service is a complementary service designed to give you fast, convenient access to a clinician. It does not replace your NHS GP registration. For ongoing conditions or emergencies, you should continue to use your registered GP or call 999/111.
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The Mental Health Counselling is a professional, independent support service offering guidance and counselling. It's completely confidential and available 24 hours a day, 7 days a week, 365 days a year.

One account is set up per household for the lead tenant. The programme is then available to you and your immediate family — your spouse and children aged 16 to 24 in full-time education living at the same address.
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Expert advisors can help with a wide range of issues, including:

There's also an online resource hub with information, answers and advice.
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You can access the Mental Health Counselling through your Bunch portal. Log in, go to Services, and click Access service on the Mental Health Counselling card under Perks(as shown in the Services screenshot above). If you need help finding it, please get in touch with us and we'll point you in the right direction.
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The Mobile Phone & Gadget Cover gives you worldwide protection for your personal devices, including mobile phones, iPads, tablets, laptops, e-readers and Kindles.
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Gadget & Phone Cover becomes available once you're past your cooling-off period — from day 15 of your Bunch membership (or your contract start date if sooner). Until then, it will show as "Requested" in your portal, as shown in the Day 1 screenshot above.
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You can submit claims online 24/7, or by phone Monday to Friday, 9am to 6pm. Full details are available through your Bunch portal — go to Services and click Access service on the Gadget & Phone Cover card.
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Your portal's Documents section contains a dedicated Gallagher folder with 5 core documents — including policy details, brochures and service guides for each benefit. You can find out more about the Documents section in our Using your customer portal guide.
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If you're experiencing issues signing up or accessing any of Gallagher Benefits, please contact us through the Bunch portal and we'll help get you set up.
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Gallagher Benefits are included as part of your Bunch membership. If you leave Bunch, your household's Gallagher Benefits account will end as part of the cancellation process.
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Because Gallagher Benefits are provided and managed by Gallagher (who are FCA regulated), you should contact them directly for any questions, issues or complaints:

If you're unsure where to start, you can always contact us through the Bunch portal and we'll point you in the right direction.