To ensure our approach is fairer and more transparent, we’ve updated our late payment fee policy. From June 2025, the previous £20 late fee will be reduced to £15, and it will only apply in specific circumstances.
What’s Changing
Reduced Fee: The late fee has been lowered from £20 to £15.
One-Time Charge: This fee is only charged once per account in any 12-month period — even if multiple payments are missed.
How It Works
We will attempt to collect payment on three separate occasions:
Attempt 1 – Day 1
Attempt 2 – Day 3
Attempt 3 – Day 6
If payment is still not received:
A Late Payment Fee Warning Letter will be sent on Day 7.
A grace period will be provided to allow time for payment.
If no payment is made by Day 21:
A £15 late payment fee will be applied.
A Late Payment Fee Confirmation Letter will be issued.
Example
If you miss payments in Month 3, Month 4, and Month 5, you will still only be charged one £15 fee across the 12-month period — not one fee per month.
Need Support?
We understand that things can get difficult. If you’re struggling to make a payment, please get in touch via [email protected] or call our team on 0333 358 3377 — we’re here to help.